1. Our contract
1.1 These terms and conditions govern the supply of goods ordered from ID Warehouse. This website is owned and operated by Bannerbridge plc. Goods purchased from here will be sold to the customer (you) and invoiced by Bannerbridge plc* (Company Registration No. 1554709) of 22-24 Hornsby Square, Southfields Industrial Park, Basildon, SS15 6SD (we and us).
1.2 All orders placed are subject to acceptance by us. The delivery of goods to you is when a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods you order is set out on our web site at the time you place your order, plus any charges for delivery. All prices shown are net of VAT.
2.2 Goods supplied outside of the UK, but to a destination within the European Union (EU), can be supplied net of VAT, on the prior condition we have received sight of one of your official documents, with your VAT number shown thereon. If you are not VAT registered, VAT will be charged at the current UK rate.
2.3 Goods supplied to countries outside the EU, which includes the Channel Islands and the Isle of Man will be supplied net of VAT. When we ship goods to a freight forwarding agent in the UK, for onward shipping to a destination outside the EU, supplying goods net of VAT will be conditional upon us receiving proof of shipment documentation.
2.3 Occasionally an error may occur with our web site and goods may be incorrectly priced, in such circumstances we will not be obliged to supply the goods at the incorrect price.
2.4 Payments by credit card will need to be positively sanctioned prior to despatch, please ensure details are entered correctly to avoid delays in shipping.
2.5 If you are an account customer, orders will only be shipped after reference to and positive clearance from our credit manager. Payment for goods invoiced on a credit account fall due for payment 30 days from the date of our invoice.
3. Delivery & Title
3.1 Unless you order and collect the goods from our warehouse, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. Defects or missing parts must be reported to us within 2 working days of you taking delivery of your order.
3.2 For reasons of health and safety, large items of equipment can only be delivered to the ground floor location of the delivery address. You must therefore make your own arrangements if the relevant item needs to be transported to any other area other than the ground floor of the delivery location.
3.3 Our standard delivery charges cover the UK, but exclude the Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Southern Ireland. For these areas and all destinations overseas, please call and we will quote you the appropriate delivery charge.
3.4 Upon delivery of the goods to you, the goods shall be at your risk. In spite of the delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.
4.1 There may be occasions when it is necessary to return products to us. Generally the reasons for this will fall into one of the following categories.
Bannerbridge plc will only accept returned goods, if they are accompanied by a valid Returns Material Authorisation (RMA) number. RMA numbers are only valid for 30 days.
To request an RMA number, please click on the following link. http://www.bannerbridge.co.uk/general_support.php
We will then send you an RMA number by fax or email, whichever you prefer.
Please ensure that you display the RMA number on the outside of the box or boxes that you return to us. It is essential that you do this, so there are no delays in inspecting, repairing or crediting your goods.
Please do not write on the outside of the boxes that you return to us or stick any other labels on the boxes. Failure to comply with this, may result in us having to charge you an additional fee for new packaging.
It is the customer’s responsibility to ensure that goods are adequately packed, prior to being returned to Bannerbridge. Where possible, please only ship goods back in the original packaging that they were supplied in. If you do not have the original packaging and are concerned that the item may get damaged in transit, please let us know. It may be possible for us to send you a suitable box and packing to send your goods back in.
Bannerbridge does not issue advanced replacements for faulty goods. A replacement or credit note will only be issued, once the goods have been inspected by Bannerbridge and are found to be faulty.
Any product returned after being ordered incorrectly or reported to be defective but found to be in good working condition, will attract a 20% restocking charge
If you are sending items back to Bannerbridge that are still within warranty, please ensure that you send back all the original packing, manuals, cables, drivers etc If sending back a chargeable repair, you should not include the manuals, cables and drivers.
Products received from Bannerbridge that have been damaged in transit, must be reported immediately. Where possible, please try to take a photograph of any damaged goods and the packaging that it came in. Please also keep all of the packaging, as we may need to use this as evidence, when making a courier claim.
Products that are received in a faulty condition or are DOA (dead on arrival), must be reported within 5 days of receiving the goods.
The cost of returning goods will be at the buyer’s expense, except where goods have incurred damage by the courier that Bannerbridge contracted or for goods that were received DOA (dead on arrival). In this case, Bannerbridge will arrange collection.
Bannerbridge charges a labour charge inspection fee for out of the warranty items, sent into our workshop to be repaired. This is necessary to be able to accurately assess the cost of repairing any particular item.
The fee is chargeable whether or not the estimate is accepted by the customer and must be pre-paid as a condition of receiving an estimate.
5.1 We pass to you the benefits of any warranty or guarantee passed to us from the original manufacturer of the product. You must ensure the product is serviced, maintained and used properly and in accordance with the manufacturers recommendations and is not fitted or used with any parts, accessories or ancillary equipment other than those recommended by the manufacturer. No attempt must be made by you or any third party to remedy any defect or to dismantle or tamper in any way with the product. Any product deemed to be defective under the terms of the manufacturers warranty/guarantee must be returned our premises at your expense. Please note any goods being returned must be accompanied by a returns number as detailed in 4.1.
6. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
* Please read these T&C’s in conjunction with the Bannerbridge T&C’s.