Terms & Conditions

Terms of Use

Please read our terms and conditions carefully before purchasing goods from idwarehouse. The idwarehouse brand and this website are owned and operated by Bannerbridge plc.

Placing an order indicates your acceptance of these terms and conditions, however this will not affect either your statutory rights or the protection you may be given by your credit card company. We reserve the right, where necessary, to make changes to this website and to change our terms and conditions at any time.

Secure online credit card transactions made via this website are processed by Protx.

Price

All prices given are quoted net of VAT. Orders for customers with a credit account will be shipped after reference to our credit manager. All card payments are positively sanctioned prior to despatch. Please ensure details entered are correct to avoid delays in shipping.

Order Process

Virtually all products are in stock. If ordered by 3pm on a working day, the order will be despatched the same day for next working day delivery by a recognised courier. Should we not be able to supply a certain item, you will receive either an email or telephone call from us when the order is placed.

UK Delivery

All goods are sent by UPS and a standard delivery charge of £10.00 (net of VAT) will apply to all orders delivered within the UK.

International Delivery

All goods are sent by UPS and delivery charges are based on weight and calculated using UPS standard rates. You will be emailed a UPS tracking number once your goods have been dispatched.

Payment and Title

Credit cards will be debited at the time that we receive your online order and once we have verified your card details and stock availability. Where a credit account has been granted, we will let you know if the value of your order is within the terms of your credit limit. If it is not, we will advise which payment arrangements will be acceptable. Title to any goods ordered on this site will pass to you upon delivery, provided that we have received payment in full. Otherwise title to the goods remains with us until payment in full is received.

Returns Policy

There will be occasions when it is necessary to return products to us. The reasons for this will fall into one of the following categories

. Goods damaged in transit
. Defective product
. Incorrect product, either supplied or ordered

Where goods have been ordered incorrectly, a 20% re-stocking charge will be applied.

When returning goods, a returns number, issued by Customer Services , must accompany the items being sent back. Any goods returned without a valid returns number, will not be accepted.

Warranty/Guarantee

All products sold carry a twelve month return to base warranty unless otherwise stated. Please contact Customer Services , who will issue a returns number. In the event of exchanges only one of each product ordered may have been opened, the remainder must be returned in the original packaging, in merchantable condition together with the opened product. Goods will only be accepted with a valid returns number.